We're dedicated to ensuring your satisfaction. If you're ever unhappy with our products or service, please don't hesitate to contact us at 01384 445844 or via email at info@porterandwoodman.co.uk.
Please be aware that items with branding cannot be returned unless they're faulty.

​

Returning an item is easy. Simply send back any unused items, but please note that you'll need to cover the postage costs. Once we've received the goods, we'll promptly issue a refund. Don't forget to keep proof of posting for your records.

​

You have the right to cancel your order within 7 working days of delivery under the Distance Selling Directive (2000). Just inform us in writing within this timeframe and return the item to us for a full refund.

​

Should you encounter any issues with your order, please let us know within 7 days of receiving your items. Our customer service team is available from 9:00 am to 5:00 pm, Monday to Friday, and we strive to resolve any concerns within three working days. You can trust that we're committed to maintaining the highest level of service quality.